Privacy Policy
Effective Date: March 24, 2026
Novio ELD LLC, doing business as Lowest Cost ELDT ("Lowest Cost ELDT," "we," "us," or "our"), provides online Entry-Level Driver Training (ELDT) services through our website, mobile application, and related services (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services.
By using our Services, you agree to the practices described in this Privacy Policy.
1. Scope
This Privacy Policy applies to information we collect through:
- our website
- our student mobile application
- email, support, and other communications related to our Services
It does not apply to third-party websites, apps, or services that we do not control.
2. Information We Collect
A. Information You Provide to Us
We may collect information you provide directly, including:
- full name
- email address
- phone number
- password or login credentials
- billing and account information
- training enrollment information
- messages sent through support or contact forms
- any documents or information you submit as part of training, identity verification, or regulatory reporting
B. Training and Learning Information
When you use our Services, we may collect:
- course enrollments
- course progress
- quiz attempts and scores
- completion records
- certificate records
- training status and related timestamps
C. Payment and Transaction Information
If you purchase a course or service, we may collect:
- order details
- purchase history
- payment status
- limited billing details
We do not store full payment card numbers ourselves if payments are processed by a third-party payment processor. Payment information is processed by the applicable payment provider in accordance with its own privacy policy.
D. Device and Technical Information
We may automatically collect certain technical information, such as:
- device type
- operating system
- app version
- browser type
- IP address
- crash logs
- diagnostics
- usage and interaction data
E. Information from Support Communications
If you contact us, we may collect:
- your name and contact details
- the content of your message
- related account or course information needed to help you
3. How We Use Information
We may use your information to:
- create and manage your account
- authenticate you and keep your account secure
- provide access to courses and training materials
- track progress, completions, and certificates
- process enrollments and purchases
- provide customer support
- communicate with you about your account, training, purchases, or support requests
- improve our website, app, and Services
- detect, prevent, and investigate fraud, abuse, or security incidents
- comply with legal, contractual, accreditation, or regulatory obligations
- submit training completion information to government or regulatory systems when required for ELDT compliance
4. How We Share Information
We may share your information in the following circumstances:
A. Service Providers
We may share information with trusted vendors who help us operate the Services, such as:
- cloud hosting providers
- email providers
- payment processors
- customer support tools
- analytics, monitoring, or crash-reporting providers
- document or certificate storage providers
These providers may only use information on our behalf and subject to appropriate restrictions.
B. Regulatory or Government Reporting
Where required by law, regulation, or ELDT program obligations, we may disclose training-related information to regulatory or government authorities, including systems related to ELDT completion reporting.
C. Legal Compliance and Protection
We may disclose information if we believe it is necessary to:
- comply with applicable law, subpoena, court order, or government request
- enforce our terms or policies
- protect our rights, users, or Services
- investigate fraud or security issues
D. Business Transfers
If we are involved in a merger, acquisition, financing, restructuring, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies, Analytics, and Similar Technologies
Our website and app may use cookies, local storage, SDKs, analytics tools, and similar technologies to:
- keep you signed in
- remember preferences
- understand usage
- improve performance
- diagnose errors
You may be able to control some of these through your browser or device settings.
6. Data Retention
We retain information for as long as reasonably necessary to:
- provide the Services
- maintain training and certificate records
- comply with legal, tax, accounting, and regulatory obligations
- resolve disputes
- enforce agreements
Retention periods may vary depending on the type of information and the purpose for which it was collected.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
Depending on where you live, you may have the right to:
- access certain personal information we hold about you
- request correction of inaccurate information
- request deletion of certain information
- object to or restrict certain processing
- request a copy of certain information
To make a request, contact us at Support@lowestcosteldt.com.
We may need to verify your identity before processing certain requests.
9. Account Deletion
You may request deletion of your account by contacting us at Support@lowestcosteldt.com or through any in-app or website deletion tools we make available.
Please note that we may retain certain information where necessary for:
- legal compliance
- fraud prevention
- dispute resolution
- regulatory recordkeeping
- ELDT completion or certificate record requirements
10. Children's Privacy
Our Services are intended for individuals seeking commercial driver training and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, please contact us and we will take appropriate steps.
11. Third-Party Services
Our Services may link to or integrate with third-party services. Those third parties have their own privacy policies and practices. We are not responsible for the privacy practices of third-party services we do not control.
12. International Users
If you access the Services from outside the United States, your information may be processed and stored in the United States or other jurisdictions where our service providers operate.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" above. If changes are material, we may provide additional notice where appropriate.
14. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Novio ELD LLC
Lowest Cost ELDT