Refund Policy

Effective Date: September 14, 2026

All sales are final.

Course purchases are non-refundable.

This Refund Policy applies to every course and service purchased from Novio ELD LLC, doing business as Lowest Cost ELDT ("we," "us," or "our"), through our website or mobile app. It is part of our Terms of Service.

1. Why purchases are final

Our courses are digital training content. Access is granted immediately after payment, and the material can be viewed and completed at once. Because the product is delivered in full at the moment of purchase, we do not offer refunds, credits, or cancellations once a payment has been made.

2. What is not refundable

We do not issue refunds for any reason, including but not limited to:

  • choosing the wrong course (for example Class A instead of Class B, or New instead of Class B to Class A Upgrade)
  • changing your mind after purchase
  • not starting, not finishing, or not passing the course
  • not passing a state CDL knowledge or skills test
  • having already completed ELDT training with another provider
  • no longer needing the training, or your employer no longer requiring it
  • dissatisfaction with course content, format, or length

Every course page and the checkout page state the course title, CDL class and whether it is reported to FMCSA as a New application or an Upgrade. You are responsible for choosing the correct course before you pay.

3. The only exceptions

We will refund a payment only in these two situations:

  • Duplicate charge. You were charged more than once for the same course. We refund the duplicate payment(s) and keep one enrollment active.
  • Technical failure on our side. A verified problem with our platform prevents you from accessing the course at all, and our support team cannot resolve it within 5 business days of your report.

Approved refunds are returned to the original payment method. Card processors may take 5 to 10 business days to post the credit.

4. Bought the wrong course?

A wrong course choice is not a refund reason. However, if you contact support within 48 hours of purchase and you have not started the course (0% progress), we may, at our discretion, transfer your enrollment to another course. No cash is refunded and no price difference is paid out. Once any lesson has been opened, the enrollment cannot be transferred.

5. Chargebacks and disputes

Before every purchase you must confirm that you have read and accepted this policy, and the same notice is shown on the payment page. We keep a record of that acceptance. If you open a chargeback or payment dispute for a purchase covered by this policy, we will contest it using that record, and we may suspend access to the course and to any certificate or FMCSA record submission until the dispute is resolved.

6. Contact

Questions about a payment, a duplicate charge, or a course transfer? Visit our Support page.